Complaints
- Process for complaints
- Advice for community agencies
- Billing
  - Billing – Energy
  - Billing – Water
- Complaint Form
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Companies
- Energy
- Water
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Publications & Media
- Annual Report
  - 2012 Annual Report
    - 2012 Annual Report Webcast
- Res Online - No.4, 2013
- Connect
- Hot Topics
  - Hot Topic Archive
- Fact Sheets
- Submissions
- Case Studies
- Quick Links
- EWOV Videos
- Community Visit Calendar
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
About Us
- About EWOV
- Charter
- Complaints dealt with by EWOV
- Jurisdiction of EWOV
- Relationship to Stakeholders
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Reports
- Historical Case Data 2012
- Solar and Smart Meter Update: May 2013
- Marketing and Transfer Report: May 2013
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
FAQs
- Customer FAQs
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Careers
- Jobs at EWOV
- Staff Benefits
- Cultural Values
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Contact Us
- Feedback Form
- Translations
- Complaint Form
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.

FAQs

Customer FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

In this section we answer some of the more common questions customers ask us.

Customer FAQs

Before you contact EWOV with your complaint, you must first try to resolve the issue with your electricity, gas (including LPG) or water company.
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